What is an AI Center of Excellence?+
An AI Center of Excellence is the team and operating model that decides which AI work gets done, sets the standards it must meet, and supports it in production. It owns intake, prioritization, validation, and the path from pilot to production. It does not have to build every use case itself. Its job is to make AI delivery repeatable and governed across the business.
Do we need a central CoE, or can business units run AI on their own?+
Most regulated firms need both. A small central team owns standards, the governed platform, risk review, and the portfolio view. Business units own their use cases and outcomes. Fully decentralized AI produces duplicate tools and untracked risk. Fully centralized AI becomes a bottleneck. We design the split around your size, talent, and risk appetite.
What should AI governance at an insurer cover?+
At minimum: an inventory of every AI system in use, including AI inside SaaS tools; due diligence on foundation models and vendors; a risk review and approval workflow; validation and monitoring standards; and documentation an auditor can follow.
How do you decide which AI use cases to fund first?+
We score each candidate on value, feasibility, data readiness, and risk, then separate quick wins from longer-term bets. We also check whether fixing the process would deliver most of the gain without AI. Often it does. The result is a ranked portfolio tied to measurable outcomes, not a list of ideas.
How do you validate generative and agentic AI before it reaches production?+
Nothing ships without three checks. The output must be grounded in an approved source. It must pass a golden evaluation set built from real cases with known answers. And an independent model, acting as judge, reviews it for hallucination and risk. Agentic systems also need human review thresholds, audit logs, and clear limits on what an agent can do without approval.
We have AI pilots but no governance. Where do we start?+
Start with an inventory. You cannot govern what you cannot see. Map every AI system in use, triage each by risk, and put a lightweight approval path in place for new work. Then stand up the operating model that turns scattered pilots into a governed intake pipeline. Build governance and the CoE together, not one after the other.
Do you replace our internal teams or delivery partners?+
No. We design the operating model, set the standards, and oversee delivery. Your teams and partners do the building. We are vendor-neutral.
How do we know how mature our AI capability is?+
Map it. Our free AI Capability Maturity Framework assesses capabilities across three tiers, Foundation, Value, and Advanced, over five levels. Most organizations get most of their value from solid mid-level capability. Full autonomy is a choice, not a requirement. The framework shows which gaps to close next.