Insights
Notes from the work.
Articles on AI governance, operating models, and delivery.
October 28, 2026
Are You Willing to Become the Backend?
AI agents are forcing a strategy question that sits above IT and customer experience. If customers reach you through someone else's agent, what does your firm still offer them?
October 24, 2026
The New Front Door Is an AI Agent. Is Your Company Even There?
The people you serve now ask an AI assistant about your firm, and some ask it to do the work. Did you design that experience, or leave it to default?
September 28, 2026
The Gap Between Trying AI and Running It
Stalled pilots, lagging governance, and a missing operating model look like three problems. They are one.
August 26, 2026
Borrowed Trust: What AI Marketing Asks of Users
A billboard in India raises a question for the whole industry: what happens when an AI product borrows emotional trust in markets where safety tuning is weakest?
August 23, 2026
Validation Is the Real Work
Adoption is easy. Grounding and validation are what keep AI output from reaching regulators, finances, or your brand unchecked.
June 25, 2026
Use Case First
The GenAI lifecycle makes one thing clear: without a sharp use case definition, well-architected solutions ship and then sit unused.
June 9, 2026
Fix the Process Before You Add AI
Process realignment and data cleanup often deliver 60 to 80% of the targeted efficiency. AI adds the next 20 to 40%.
November 9, 2025
An Interactive AI Capability Maturity Framework
A free, editable framework to map where your organization stands on AI capability and what to invest in next.
October 15, 2025
Lessons for Enterprise AI Leaders
Most AI failures come from process and governance gaps, not models. Practical stewardship steps for scaling AI safely.
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